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Help centre

  • Which portal should I log into?

    There are two Building and Plumbing Commission domestic building insurance portals:  

    1. Claimant portal

    Log in: www.buildvic.vic.gov.au/ClaimsPortal/LoginClaimant

    The screen will display that you’re logging into the ‘BuildVic Claims Portal’.

    2. Builder portal

    Log in: www.buildvic.vic.gov.au/Login

    The screen will display ‘Welcome to BuildVic’.

  • Can I use any web browser?

    We recommend using the latest update of Google Chrome for the best experience. The portal can still be used with other web browsers, though is less compatible and certain features may be missing.

  • I don’t know the email address I used to login

    Making a claim

    Your email address will be the email you used when you registered and submitted your claim.

    Builder

    If you’re a builder, your email address will be the same email you used when you either nominated your distributor or applied for eligibility. If you’re unsure which email you’ve used, please contact your DBI Distributor.

  • I have not received the activation email

    There might be several reasons that you haven’t received the activation email to login. You can troubleshoot with these steps.

    1. The email address you’re using may be incorrect.
    Check that you’re using the correct email address.

    2. The email may have been sent to your junk or spam folder.
     

    If you’ve followed the above steps and still haven’t received the activation email, and you’re a: 

    • Builder: your account might not be activated. Please contact your DBI Distributor for further information.
    • Claimant: you might not be registered. Please register again or call 1300 067 088 for further assistance.

  • I can’t get into the portal - what should I do?

    If you're having trouble logging in, try these steps:

    1. Check your email address

    Make sure you're using the correct email:

    • Claimants: Use the email you used when you registered your claim.
    • Builders: Use the email you used when applying for DBI eligibility.

    2. Try resetting your password

    On the login page, click ‘Forgot your password?’
    Enter your registered email address and follow the prompts. You'll be sent an email with a reset link.

    If you don’t receive the email:

    • Check your junk or spam folder.
    • Make sure you entered the correct email.
    • Still not working? Contact us using the details above.

    Builders: If the reset process loops or doesn’t work, contact your DBI Distributor or get in touch with us.

    3. Is your account active?

    • Builders: Your account becomes active after your DBI eligibility is approved. Contact your DBI Distributor to check the status.
    • Claimants: Your account is active after you submit your first claim. You only need to activate it once — even if you submit multiple claims.

    4. Try logging in using incognito mode

    Open a private browser window:

    • Windows: Press Ctrl + Shift + N
    • Mac: Press Command + Shift + N

    Then go to:

    5. Clear your browser cache and cookies

    Sometimes your browser needs a refresh. Follow Google's instructions to clear your cache and cookies, then try logging in again using the links above.

    6. I’ve tried everything and still can’t log in

    If your account has been locked from too many attempts:. Enter in the URL and try logging in again.  

    • Claimants: Call 1300 067 088.
    • Builders: Contact your DBI Distributor. If you don’t know who that is, call 1300 067 088.