Contact us

In light of the evolving COVID-19 situation – and following advice from Victoria's Chief Health Officer that working from home is preferable – VMIA is encouraging staff to work remotely.

Our business remains open. We are fully technology enabled and prepared, however, there will be some changes to our usual services including our including our reception operating remotely from 8.30am Wednesday 18 March.

You can contact us by phone on 1300 363 424 during normal operating hours (8.30am – 5.30pm, excluding weekends and public holidays). Find out more here

There are a number of ways to contact DBI.

Phone:1300 363 424
Facsimile: 03 9094 2799

Address:
Level 10 South, 161 Collins Street
Melbourne VIC 3000
PO Box 18409
Collins Street East, VIC 8003

After hours emergency claims advice

DBI also provides some useful information to assist homeowners in an emergency situation. Find out more here Emergency Works Procedure [PDF, 518KB].

In the first instance, please call us on 1300 363 424 during office hours.

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For more information about Domestic Building Insurance in your own language, call TIS National on 131 450. Ask them to call the Victorian Managed Insurance Authority (VMIA) on 1300 363 424